Troubleshooting Activation Issues

InstallShield 2015

General Troubleshooting Tips

The following tips may help you resolve issues that may occur during the activation process.

If you try to activate InstallShield but your serial number has not been registered, the activation wizard that is displayed when you launch InstallShield prompts you to register online. To register your serial number, visit
Ensure that you are entering the serial number correctly, and that it is in the format XXXX-XXXX-XXXX-XXXX (4 sets of 4 characters).
If you or someone in your organization previously activated InstallShield on another machine, you must first return your InstallShield license on that machine through a full uninstallation before it can be activated on the new machine. To learn more, see Uninstalling and Reinstalling InstallShield.

Activation Errors

If you encounter an activation error, see Activation Errors for help with resolving it.

For the latest troubleshooting information, see Knowledge Base article Q200867 (

Offline Activation

If you are unable to activate InstallShield through the automatic online method, offline activation is required. You can perform offline activation on a different machine that has Internet access. For more information, see Activating Through a Web Page.

Further Assistance

For more information about activating InstallShield, visit

If you have tried all of the aforementioned suggestions and you still have not been able to activate InstallShield, contact InstallShield Support at For activation help in Japanese, contact