Activation Errors

InstallShield 2015

The following table contains tips on how to resolve errors that may occur when your try to activate InstallShield.

Tip: For the latest troubleshooting information for InstallShield 2015, see Knowledge Base article Q200867 (http://support.installshield.com/kb/view.asp?articleid=Q200867).

Activation Errors

Error Number

Description

Troubleshooting Information

20653

The number of activations allowed for this account has been exceeded.

The InstallShield end-user license agreement allows you to install and activate InstallShield a limited number of times. This error occurs if that limit has been exceeded.

To resolve this error, try one of the following solutions:

•

Uninstall InstallShield on one machine; doing so returns your license to your account on the activation server, allowing you to activate on a different machine.

•

Contact your InstallShield sales representative to purchase an additional InstallShield license, or to purchase concurrent licensing.

•

Ensure that no one else in your organization is already using the same serial number for their activated copy of InstallShield.

Important: For details such as how many times and how often you can activate InstallShield, see Knowledge Base article Q200878 (http://support.installshield.com/kb/view.asp?articleid=Q200878).

20660

The Serial Number that you entered has been disabled.

The serial number that you entered has been disabled. One example of when this may occur is if you returned your copy of InstallShield and then later tried to use your serial number to activate InstallShield.

If you encounter this error, ensure that you entered the serial number correctly. If you did enter it correctly, contact Support at installshieldsupport@installshield.com (for help in English) or offlineactivations-japan@installshield.com (for help in Japanese) so that they can re-enable your serial number if it is allowed. Once the serial number has been re-enabled, you can proceed with activation.

20661

The serial number you purchased requires product registration prior to serial number activation.

If you try to activate InstallShield but your serial number has not been registered, the activation wizard that is displayed when you launch InstallShield prompts you to register online.

To register your serial number, visit http://www.installshield.com/register.

If you did not purchase InstallShield through a reseller, ensure that you entered the serial number correctly.

20676

The license has been transferred between computers more times than is allowed.

There is a limit to the number of times that you can transfer your InstallShield license from one machine to another in your organization. This error occurs if that limit has been exceeded.

To resolve this error, contact your InstallShield sales representative to purchase an additional InstallShield license, or to purchase concurrent licensing.

Important: For details on the number of times that you can transfer your license, see Knowledge Base article Q200878 (http://support.installshield.com/kb/view.asp?articleid=Q200878).

50020

The response text you entered is invalid.

This error occurs if you are attempting offline (email) activation and the response text that you entered in the activation wizard is incorrect. Ensure that you correctly entered the response text. The response text starts with the following string:

<?xml version

The following string marks the end of the response text:

</Response>

50040

An unexpected error occurred.

This error may occur if an online activation attempt fails. For example, if your machine does not have an Internet connection, online activation cannot occur.

If you do not have an Internet connection or if you are having problems completing the online activation process, the activation wizard gives you the option of performing offline activation through email. For information on how to activate offline through email, see Activating Through a Web Page.

Activation Errors

InstallShield 2015 Help Library

June 2015