FlexNet Manager Suite 2019 R2 (On-Premises Edition)
Once the ServiceNow connection details have been saved, your data is automatically
synchronized, by default on a weekly basis. You
can, however, choose to manually export the selected data from FlexNet Manager Suite to ServiceNow.
To manually export your data from FlexNet Manager Suite:
-
In FlexNet Manager Suite, navigate to , expand the ServiceNow accordion, and go
to the Export data to ServiceNow section.
-
Select the Perform full export check box to perform a
full export of all relevant data.
Choose this option the first time you export data, when you export data of a
new type, or when data has changed since the last export of the same data
type.
-
Click Export to create a data export job.
FlexNet Manager Suite displays the status message ServiceNow
export is waiting to be executed in the
Status field in the Last completed
export section below. This begins the process of testing the
connection to ServiceNow and submitting an export job.
-
Refresh the browser intermittently to update the status message.
The
Status field in the
Last completed
export section displays:
- Success for a successful connection
- Connection failure if the connection is
unsuccessful.
For more information, see
Process for Exports from FlexNet Manager Suite to ServiceNow in the
FlexNet Manager Suite Inventory Adapters and Connectors Reference PDF,
available through the title page of online help.