Application Lifecycle

Your application lifecycle should not end when your customer installs your application. As a software vendor, the success of your application goes well beyond the initial installation on the customer’s desktop. Customers expect to have easy access to product updates, enhancements, and critical information. Your ability to communicate with your customers and monitor the health of your application is vital to your ongoing growth and profitability.

Too often, software vendors require their customers to initiate communication. Vendors who are not proactively creating an ongoing dialog are missing a tremendous opportunity. Unless the customer is an active visitor to your Web site or public user communities, they miss important information about updates, upgrades, hot fixes, and general technical bulletins. You miss revenue and service opportunities.

The above diagram illustrates how FLEXnet Connect is used to manage the application lifecycle:

Create Install—InstallShield makes it easy for software developers to create installations that run on any platform.

Run Install—Installations created with InstallShield technology have successfully installed on over 400 million machines worldwide.

Create Update—InstallShield enables software developers to rapidly build patches and updates.

Notify User—FLEXnet Connect notifies every user that a new update is ready to be installed.

Download & Install—FLEXnet Connect downloads the update and installs it in one seamless, integrated process.

View Reporting—FLEXnet Connect provides immediate feedback on the update’s adoption rate.