Activation Errors

AdminStudio 2014

The following table contains tips on how to resolve errors that may occur when your try to activate AdminStudio.

Tip: For the latest troubleshooting information for AdminStudio 2014, see Knowledge Base article Q200867:

https://flexeracommunity.force.com/customer/articles/en_US/INFO/Q200867

Activation Errors

Error Number

Description

Troubleshooting Information

20653

The number of activations allowed for this account has been exceeded.

The AdminStudio end-user license agreement allows you to install and activate AdminStudio a limited number of times. This error occurs if that limit has been exceeded.

To resolve this error, try one of the following solutions:

•

Uninstall AdminStudio on one machine; doing so returns your license to your account on the activation server, allowing you to activate on a different machine.

•

Contact your AdminStudio sales representative to purchase an additional AdminStudio license.

•

Ensure that no one else in your organization is already using the same serial number for their activated copy of AdminStudio.

20660

The Serial Number that you entered has been disabled.

The serial number that you entered has been disabled. One example of when this may occur is if you returned your copy of AdminStudio and then later tried to use your serial number to activate AdminStudio.

If you encounter this error, ensure that you entered the serial number correctly. If you did enter it correctly, contact AdminStudio Support at installshieldsupport@installshield.com so that they can re-enable your serial number if it is allowed. Once the serial number has been re-enabled, you can proceed with activation.

20661

The serial number you purchased requires product registration prior to serial number activation.

If you try to activate AdminStudio but your serial number has not been registered, the activation wizard that is displayed when you launch AdminStudio prompts you to register online.

To register your serial number, visit http://www.installshield.com/register.

If you did not purchase AdminStudio through a reseller, ensure that you entered the serial number correctly.

20676

The license has been transferred between computers more times than is allowed.

There is a limit to the number of times that you can transfer your AdminStudio license from one machine to another in your organization. This error occurs if that limit has been exceeded.

To resolve this error, contact your AdminStudio sales representative to purchase an additional AdminStudio license.

50018

An unexpected error occurred.

This error may occur when the automatic online activation attempt fails. If you do not have an internet connection or are unable to complete the automatic verification process online due to a firewall or proxy, the verification wizard gives you the option to perform offline verification through email.

Performing offline verification:

Click the Proceed with offline verification option. The Offline Verification dialog opens. The Request text box contains your request text. The request text starts with <?xml version, and it ends with </Request>.

Save the request text to a text file.

Click the Save button. The wizard lets you save the text as a .request file.

Attach the License.request file to your e-mail reply. Your License.request file should allow us to try to generate a License.response file, which should allow you to complete the verification process.

When you receive the email message from Flexera Software Support and you are ready to complete the verification process, launch InstallShield or AdminStudio to open the verification wizard.

Proceed to the Offline Verification dialog, which should have a Response text box.

Copy the response text that is included in the email message from Flexera Software Support to your clipboard. The response text starts with <?xml version, and it ends with </Response>. In the wizard, click the Paste button.

As an alternative for step 7, you can copy the response text and paste it into a text file. Change the name of the text file to License.response. In the Offline Verification dialog, click the Load button, and then select the License.response file.

Click the Verify button. The verification wizard verifies your serial number.

50020

The response text you entered is invalid.

This error occurs if you are attempting offline (email) activation and the response text that you entered in the activation wizard is incorrect. Ensure that you correctly entered the response text. The response text starts with the following string:

<?xml version

The following string marks the end of the response text:

</Response>

50040

An unexpected error occurred.

This error may occur if an online activation attempt fails. For example, if your machine does not have an Internet connection, online activation cannot occur.

If you do not have an Internet connection or if you are having problems completing the online activation process, the activation wizard gives you the option of performing offline activation through email. For information on how to activate offline through email, see Activating Through a Web Page.

50041

Failed to connect to the license server

This error may be received during the installation of an InstallShield or AdminStudio product. It means that the activation API used in the InstallShield or AdminStudio product needs to contact the activation server.

•

Check your Internet connection, and then try activation again.

•

For a temporary amount of time, disable any firewalls or proxy settings. Certain firewall and proxy configurations can prevent the verification from communicating with Flexera Software's servers. We recommend temporarily disabling firewalls and proxies while installing and uninstalling in order to allow full communication with our servers.

•

If you are unable to modify these services and these steps do not resolve the issue, then an email activation may be required. See Activating Through a Web Page.

Activation Errors

AdminStudio 2014 Help Library

July 24, 2014